Privacy policy

Privacy Policy

Last updated: December 13, 2025

At ElogeLux, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, make a purchase, or interact with us in any way.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We may collect and process the following categories of personal information, depending on how you interact with our website and services:

Contact information: name, email address, phone number, billing address, and shipping address.
Order and transaction information: products viewed or purchased, order history, payment status, returns, and exchanges.
Payment information: payment method and transaction confirmation details (payment processing is handled securely by authorized payment providers; we do not store full card details).
Account information: login credentials, preferences, and settings (if you create an account).
Communications: information you provide when contacting us by email or through customer support.
Technical data: IP address, browser type, device information, and usage data related to how you interact with our website.

2. How We Collect Personal Information

We collect personal information through the following methods:

Directly from you when you place an order, create an account, contact us, or subscribe to communications.
Automatically through your use of the website, including cookies and similar technologies.
From authorized service providers who assist us with payments, shipping, analytics, and website functionality.

3. How We Use Your Personal Information

We use your personal information for the following purposes:

To process and fulfill orders, payments, shipping, returns, and exchanges.
To communicate with you regarding your orders, account, or customer service requests.
To operate, maintain, and improve our website and services.
To personalize your shopping experience and remember your preferences.
To send marketing or promotional communications (you may opt out at any time).
To prevent fraud, enhance security, and protect our business and customers.
To comply with legal obligations and enforce our terms and policies.

4. Legal Basis for Processing (EU/EEA)

If you are located in the European Union or European Economic Area, we process your personal data based on one or more of the following legal grounds:

Performance of a contract (processing orders and providing services).
Your consent (for marketing communications, where applicable).
Compliance with legal obligations.
Legitimate business interests, such as improving our services and preventing fraud.

5. Sharing of Personal Information

We do not sell your personal information.

We may share your personal information only with trusted third parties when necessary to operate our business, such as:

Payment processing providers.
Shipping and logistics partners.
IT, hosting, analytics, and security service providers.

All third parties are required to process your information securely and only for the purposes specified by us.

6. International Data Transfers

Your personal information may be processed or stored outside your country of residence.
When such transfers occur, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

7. Data Retention

We retain your personal information only for as long as necessary to:

Fulfill the purposes outlined in this Privacy Policy.
Comply with legal, accounting, or regulatory requirements.
Resolve disputes and enforce our agreements.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Right to access your personal data.
Right to correct inaccurate or incomplete data.
Right to request deletion of your data.
Right to restrict or object to processing.
Right to data portability.
Right to withdraw consent at any time (where applicable).

To exercise any of these rights, please contact us using the details below.

9. Cookies

We use cookies and similar technologies to improve website functionality, analyze traffic, and enhance your experience.
You may manage or disable cookies through your browser settings.

10. Children’s Privacy

Our website and services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors.

11. Security

We implement appropriate technical and organizational measures to protect your personal information.
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The updated version will be posted on this page with a revised “Last updated” date.

13. Contact Information

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

📧 contact.elogelux@gmail.com
📍 Plaza Párroco José Jiménez 15, El Ejido, Almería, 04700, Spain

ElogeLux acts as the data controller for your personal information.