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Shipping policy
Shipping Policy
At ElogeLux, every order is prepared with care and produced on demand. Please review the information below to understand how shipping works.
Order Processing Time
All products are made to order.
Processing times typically range from 2 to 7 business days before shipment.
During high‑demand periods (such as launches, holidays, or promotions), processing times may be slightly extended.
Shipping Time
Once your order has been processed and shipped, estimated delivery times are:
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Europe: 5–10 business days
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United States & Canada: 7–12 business days
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Rest of the world: 7–20 business days
Shipping times are estimates and may vary depending on destination, customs processing, or carrier‑related delays.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and order details.
All applicable shipping fees are clearly displayed before completing your purchase.
Tracking Information
Once your order has been shipped, you will receive a confirmation email with tracking information.
Please note that tracking updates may take 24–72 hours to appear after dispatch.
Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or taxes imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Incorrect Address & Failed Deliveries
Please ensure that your shipping address is complete and accurate at checkout.
ElogeLux is not responsible for delays, losses, or failed deliveries caused by incorrect or incomplete address information provided by the customer.
Questions
If you have any questions regarding shipping, please contact us at:
We are always happy to assist.